1. Introduction
Sharp Exchange ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our betting exchange platform at sharpxch.com.in.
By using Sharp Exchange, you agree to the collection and use of information as described in this policy. Please read it carefully before registering or placing bets on our platform.
2. Data We Collect
We collect information you provide directly, as well as data generated through your use of our services:
- Registration Data: Name, email address, date of birth, country of residence, phone number.
- Identity Verification (KYC): Government-issued ID, proof of address documents required by law.
- Financial Data: Payment method details, transaction history, deposit and withdrawal records.
- Betting Activity: Markets accessed, bets placed, odds accepted, winnings and losses.
- Technical Data: IP address, browser type, device type, operating system, session logs.
- Communications: Support tickets, emails, live chat transcripts.
3. How We Use Your Data
We use your personal information for the following purposes:
- To create and manage your account
- To process deposits, withdrawals and bet settlements
- To verify your identity and comply with KYC/AML regulations
- To detect and prevent fraud, money laundering and problem gambling
- To personalise your experience and improve our platform
- To send you service notifications and promotional offers (where you have opted in)
- To respond to customer support queries
- To comply with legal obligations
4. Cookies & Tracking
Sharp Exchange uses cookies and similar tracking technologies to enhance your experience on our platform.
- Essential Cookies: Required for the platform to function — login sessions, security tokens.
- Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
- Preference Cookies: Remember your settings like odds format, language, and timezone.
- Marketing Cookies: Used to show you relevant advertisements on third-party sites (only with consent).
You can manage cookie preferences through your browser settings. Disabling essential cookies may impact platform functionality.
5. Data Sharing
We do not sell your personal data. We may share data in the following circumstances:
- Regulatory Authorities: Where required by law or court order.
- Payment Processors: To process transactions securely.
- Identity Verification Services: Third-party KYC providers for account verification.
- Fraud Prevention Partners: To protect the platform and its users.
- Business Transfers: In the event of a merger or acquisition.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures including:
- SSL/TLS encryption for all data in transit
- Encryption of sensitive data at rest
- Regular security audits and penetration testing
- Strict access controls for staff handling user data
- Two-factor authentication options for user accounts
Despite our best efforts, no transmission over the internet is completely secure. Please take precautions to protect your account credentials.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for marketing purposes.
To exercise any of these rights, contact us at support@sharpxch.com.in.
8. Data Retention
We retain your personal data for as long as your account is active or as required by law. Financial and betting records are typically retained for a minimum of 5 years to comply with anti-money laundering regulations. You may request account closure at any time, after which personal data will be anonymised or deleted where legally permissible.
